SHIPPING
IS SHIPPING COMPLIMENTARY?
Complimentary worldwide courier shipping via FedEx or UPS applies to Objects 001–002, 201–203, 301–308, 401–404 and 901–902.
Wine racks ship by freight, complimentary within Europe. Delivery elsewhere is quoted separately before purchase. A delivery appointment is required.
If your destination is unavailable at checkout, contact contact@mywinedesign.com.
WHEN WILL MY ORDER ARRIVE?
In-stock objects are dispatched within 1–2 business days. Wine racks are made to order, with delivery within 4–6 weeks.
Orders ship from Riga, Latvia, or a US fulfilment centre. Tracking is provided after dispatch.
IS THE PACKAGING SUITABLE FOR GIFTING?
Courier objects have an outer shipping box to keep the presentation packaging suitable for gifting.
ARE TAXES AND DUTIES INCLUDED?
Applicable VAT is included for EU consumers. Outside the EU, import duties, local taxes and clearance fees are payable by the recipient unless included at checkout.
HOW DO I PAY?
Available payment methods and the payment currency are displayed at checkout. Payment is collected when ordering, including pre-orders.
CAN I RETURN MY ORDER?
For consumer purchases, you may withdraw without giving a reason within 14 days after delivery. Notify contact@mywinedesign.com, then return the objects within a further 14 days to:
MWD SIA
Starta iela 1A
Riga, LV-1026
Latvia
You pay return shipping. For racks requiring freight, the estimated return cost is stated before purchase.
Pack objects securely, preferably in their original packaging. You may inspect them as you would in a shop; handling beyond this may result in a deduction for diminished value.
Objects made to your individual specifications or clearly personalised are excluded from withdrawal. Standard made-to-order objects remain eligible.
WHEN WILL I RECEIVE MY REFUND?
Refunds include the purchase price and any standard outbound delivery charge. They are made to the original payment method within 14 days of your withdrawal notice.
We may withhold payment until we receive the objects or proof of return, whichever occurs first.
WHAT IF MY OBJECT ARRIVES DAMAGED OR DEVELOPS A FAULT?
Contact contact@mywinedesign.com with your order number and a description. Photos of the object and packaging are helpful.
EU consumers have a legal guarantee of conformity of at least two years from delivery. We provide repair, replacement, a price reduction or a refund as required by law, covering necessary return costs. Your statutory rights remain unaffected.
OTHER QUESTIONS
PLEASE CONTACT US VIA SUPPORT@MYWINEDESIGN.COM