FAQ
SHIPPING
CAN I REQUEST A CUSTOM COLOUR?
Yes. All powder-coated objects can be customised in standard RAL colours. Minimum quantities and lead times depend on the object, quantity and colour availability.
Contact contact@mywinedesign.com with your preferred object, quantity and RAL colour code for a quote.
IS THE PACKAGING SUITABLE FOR GIFTING?
Yes. Each object comes in its presentation box, protected by an outer shipping box to keep courier labels off the presentation packaging and protect it during transport. No invoice is enclosed.
The packaging offers an elegant unboxing experience, ready for gifting or repacking. Custom gift packaging is not available for individual pieces or small quantities.
DO YOU OFFER TRADE PRICING?
Yes. For trade pricing and B2B projects, contact contact@mywinedesign.com with a brief introduction to your business and project.
We work with distribution partners in several countries. Depending on your location, we will connect you with the relevant partner or assist you directly.
HOW DO I CARE FOR MY OBJECT?
Care instructions are provided on each product page or in the corresponding product sheet.
WILL MY BOTTLES FIT?
Most MY WINE DESIGN objects accommodate standard wine or magnum bottles, depending on the model. Unusually wide bottles, including some champagne bottles, may not fit our baskets or racks.
Check the product specifications or contact contact@mywinedesign.com if in doubt.
CAN I RETURN MY ORDER?
For consumer purchases, you may withdraw without giving a reason within 14 days after delivery. Notify contact@mywinedesign.com, then return the objects within a further 14 days to:
MWD SIA
Starta iela 1A
Riga, LV-1026
Latvia
You pay return shipping. For racks requiring freight, the estimated return cost is stated before purchase.
Pack objects securely, preferably in their original packaging. You may inspect them as you would in a shop; handling beyond this may result in a deduction for diminished value.
Objects made to your individual specifications or clearly personalised are excluded from withdrawal. Standard made-to-order objects remain eligible.
WHEN WILL I RECEIVE MY REFUND?
Refunds include the purchase price and any standard outbound delivery charge. They are made to the original payment method within 14 days of your withdrawal notice.
We may withhold payment until we receive the objects or proof of return, whichever occurs first.
WHAT IF MY OBJECT ARRIVES DAMAGED OR DEVELOPS A FAULT?
Contact contact@mywinedesign.com with your order number and a description. Photos of the object and packaging are helpful.
EU consumers have a legal guarantee of conformity of at least two years from delivery. We provide repair, replacement, a price reduction or a refund as required by law, covering necessary return costs. Your statutory rights remain unaffected.
OTHER QUESTIONS
PLEASE CONTACT US VIA SUPPORT@MYWINEDESIGN.COM